Privacy Policy
1. Introduction
1.1. Global Sails values your privacy and is committed to protecting your personal data. This privacy notice details how the Company obtains and handles your personal data. It explains what information we collect, how we collect it, the reasons we use it, and who it may be shared with. It also informs you of the rights you have concerning your data.
1.2. We process your personal data only where we have a lawful basis to do so under the GDPR. This includes processing that is necessary for the performance of a contract with you (such as arranging and managing your charter booking), fulfilling our legal obligations, and pursuing our legitimate interests in operating and improving our services.
1.3. By using our services, you agree to the practices described in this policy.
2. Your Rights
2.1. You have the right to request a copy of the personal data we hold about you, along with information about how and why we process it provided you show us an approved form of evidence of your identity such as a passport photograph.
2.2. If any of the information we hold about you is inaccurate or incomplete, you are entitled to request that we correct or update it.
2.3. You may request that we delete your personal data in certain circumstances, for example if the data is no longer needed for the purpose for which it was collected or if the processing is unlawful.
2.4. You have the right to request that we restrict the processing of your personal data in certain circumstances. This means that while we may continue to store your information, we must stop using it for most purposes unless you give us permission or we are legally required to do so.
2.5. You have the right to request a copy of the personal data you have provided to us. You may also ask us to transfer this data directly to another organisation.
2.6. You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing or when processing is based on legitimate interests. If you exercise this right, we will stop processing your data for those purposes.
3. The Information We Collect
3.1. We try to keep the information we collect to a minimum. This includes personal data that you give to us directly when booking a charter, making an enquiry, or communicating with us. This may include:
(a) identity information such as full name, date of birth, nationality;
(b) contact information such as address, email address, telephone number, preferred contact details;
(c) travel documentation such as passport number, issue and expiry dates, and any other identification required by authorities in the destinations you travel to;
(d) booking details such as information relating to your charter, including crew lists or passenger details;
(e) travel information such as where you are flying to and from;
(f) content you choose to provide such as testimonials, reviews, or any information you submit to be published on our website;
(g) any other personal information that you choose to give for example as health data such as dietary requirements or religious information such as making sure the meals are kosher or halal;
(h) any communications such as any messages, feedback, or inquiries you send us;
(i) when you visit our website, we may automatically collect certain information through cookies, Google Analytics, and similar technologies, including:
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Your IP address and browser type
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Device information and operating system
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Pages you visit on our website and the time spent on each page
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Referring website or search terms used to reach our site
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Interaction with website features, such as clicks and navigation
3.2. To continue with a booking, we may require you to give us someone else’s personal information such as another passenger’s name. You must ensure that you have their permission to share it with us and to allow us to process it as described in this policy.
4. How We Collect the Information
4.1. Information You Provide Directly
(a) You give us personal data when you interact with us, including when you make a charter booking through our website or one of our agents, provide passenger or crew details, contact us by email, phone, or through our website, submit a review, testimonial, or any other content for publication.
4.2. Information Collected Automatically
(a) When you visit our website, certain technical data is collected automatically through cookies and similar technologies. This may include your IP address, browser type, device information, and details of how you use the site. We use Google and Wix Analytics to help understand website performance and user behaviour.
4.3. Information From Third Parties
(a) We may receive personal data from charter operators, yacht providers, or agents involved in your booking, payment service providers confirming that a payment has been processed, individuals making a booking on your behalf (e.g., if someone lists you as a passenger).
5. How We Use Your Data
5.1. We use the personal information we collect to provide and improve our services, communicate with you, process transactions, personalise your experience, and ensure the security of our website and services. We may also use your data to comply with legal obligations, prevent fraud, and for internal business purposes such as reporting.
5.2. We use cookies and similar tracking technologies, including Google and Wix Analytics, to improve your experience on our website. These tools help us understand how visitors use our site, which pages are most popular, and how we can improve our services. The information collected is mostly anonymous and is used for analytics and performance purposes. You can manage or disable cookies through your browser settings, but some features of the website may not function properly if cookies are disabled.
6. Data Retention
6.1. We will retain your personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Once your data is no longer needed for these purposes, we will securely delete or anonymize it.
7. How We Protect Your Data
7.1. We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it from loss, misuse, unauthorised access, alteration, or disclosure. Your information is stored on secure servers protected by passwords, firewalls, and other industry-standard safeguards, and access is limited to individuals who have a legitimate business need to use it and who are bound by confidentiality obligations.
7.2. While we take steps to protect your information, please be aware that transmission of data over the internet can never be guaranteed as completely secure. We have procedures in place to identify and respond to any suspected data breaches, and if we are legally required to do so, we will notify you and the relevant authorities of any such incident.
8. Links To External Sites
8.1. Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies before providing any personal information.
8.2. Changes to This Privacy Policy
8.3. We may update our privacy policy occasionally. Please re-visit this page to check and ensure you are happy with the amendments.
9. Contact Information
9.1. If you have questions or concerns about this Privacy Policy or our data practices, please contact us:​
+44 7360 593634
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Global Sails Ltd.
124 Global Sails City Road
EC1V 2NX
London​
United Kingdom